Refund Policy

Refund Policy

 

Last Updated: 19 December 2025

 

Welcome to WiseInfo, operated under the business name Wise Investify.

We are committed to providing quality services and transparent policies to our customers.

 

Please read this Refund Policy carefully before making any purchase.

 

Company Information

 

Business Name: Wise Investify

 

Brand Name: WiseInfo

 

Website: https://wiseinfo.com.ng

 

Email: admin@wiseinfo.com.ng

 

Phone: 07067593754

 

1. General Refund Policy

 

Refunds are issued strictly according to the terms outlined below. By purchasing any service from WiseInfo, you agree to this Refund Policy.

 

All refund requests must be submitted via email to admin@wiseinfo.com.ng

 within the applicable refund period.

 

2. Hosting Services Refund Policy

 

We offer a 3-day refund window on hosting services only.

1. Eligible for Refund
2. Shared Hosting
3. Reseller Hosting

Conditions

Refund requests must be made within 3 days of purchase.

Refunds are only applicable if the service has not been abused, misused, or violated our Terms of Service.

 

Only first-time hosting purchases are eligible for refunds.

 

Setup fees (if any) are non-refundable.

 

Non-Eligible Cases

 

• Refund requests made after 3 days
• Account suspension due to policy violations
• Resource abuse or illegal usage

3. Domain Name Refund Policy

 

All domain name registrations, renewals, and transfers are strictly non-refundable.

 

This includes but is not limited to:

 

• New domain registrations
• Domain renewals
• Domain transfers
• Premium domains

 

Once a domain is registered or processed, it cannot be canceled or refunded due to registry restrictions.

 

4. Software & Digital Products

 

No refunds are offered on software, scripts, digital products, or downloadable materials.

 

This includes:

 

• Custom software
• Licensed scripts
• API access
• Digital tools or platforms

Once access is granted or the product is delivered, the sale is final.

 

5. Web Development Services

 

Refunds for web development services are handled as follows:

 

No refunds once work has commenced.

If a project is canceled before development begins, a partial refund may be issued at our discretion.

Completed or partially completed projects are non-refundable.

Custom work involves time, planning, and resources, which cannot be reversed once initiated.

 

6. Payment Processing & Refund Method

Approved refunds will be processed to the original payment method used during purchase.

Refund processing time is typically 5–10 business days, depending on your payment provider.

WiseInfo is not responsible for delays caused by banks or payment processors.

 

7. Chargebacks & Disputes

 

Initiating a chargeback or payment dispute without contacting us first may result in:

 

• Immediate account suspension
• Termination of services
• Blacklisting from future services

We strongly encourage customers to contact us directly to resolve any issues.

 

8. Policy Changes

 

WiseInfo reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

 

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

 

📧 Email: admin@wiseinfo.com.ng

📞 Phone: 07067593754

🌐 Website: https://wiseinfo.com.ng